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Returns & Exchanges

If for any reason you are not happy with your purchase, you may return any unopened and unused items within 14 days of receipt.

Goods must be in their original packaging and in resalable condition; all packaging, wrapping and any seals intact.

For international returns (outside Finland), please let us know of your intent to return by sending an email to our customer service at shop@da-vita.com. The email should contain your order number and an explanation of your reason for returning the goods.

Repack securely the item(s) you wish to return to avoid damage during transit. Do not forget to add your delivery note or receipt in the parcel.

Please return to the address below:

Da Vita c/o CHS Solutions
Lastaajanväylä 22-24
53420 Lappeenranta

Make sure to keep your postage proof receipt until we receive your parcel and have processed the return. Da Vita will not be liable for lost returns.

*Please note that international orders are not eligible for free returns or exchanges. Return shipping fees that may occur will be deducted from your refund. Original shipping costs are non-refundable.

In case you receive a damaged or a faulty item in your parcel, please email (with photos of the damaged/faulty item(s) if possible) our customer service at shop@da-vita.com to get a refund.